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Managed IT and security

The IT person your office never hired.

Crashcart installs your updates, checks every computer's security each morning, backs everything up where ransomware can't get to it, and fixes things when your staff get stuck. Most weeks you'll get one email saying all is well. When something needs a decision, it asks you first.

Start free trial See how it works
  • $35 a computer per month
  • Free for 14 days
  • Windows and Linux
Daily
security checks on every computer
Nightly
backups, each copy locked for 30 days
Weekly
test restores, so you know the backup works
1 TB
of backup storage included

Sound familiar?

Someone in your office became the IT person by accident.

It's usually whoever is best with computers. They restart the router, chase the printer and keep clicking "remind me later" on updates. Nobody has tried restoring the backup, and the security paperwork an auditor or insurer would ask for is old or missing.

Crashcart takes that job off their plate, so they can get back to theirs.

Who uses it

  • Accounting and tax firms
  • Law offices
  • Dental and medical practices
  • Shops and studios
  • Federal subcontractors
What happens Now With Crashcart
Windows wants to update It nags people for weeks. Updates go on overnight, and restarts happen when you've said they can.
Someone deletes a file You hope there's a copy on a USB drive somewhere. They click Get help and Crashcart restores last night's copy.
Outlook won't open Someone loses an afternoon to it. Crashcart fixes it at that desk, usually in a few minutes.
Your insurer sends a security questionnaire You guess at the answers. You answer from the evidence log, which has every check and fix with dates.
A laptop gets stolen Nobody knows whether its disk was encrypted. You report it, Crashcart cuts it off, and you find out whether the disk was encrypted.

Getting started

About ten minutes of your time, then it runs on its own.

You don't need to know anything about computers to set it up.

  1. About 10 minutes

    Tell us about your office

    Crashcart asks a few questions in plain English: what the business does, who uses which computer, what kind of customer information you keep, and when it's OK to restart things. Your answers tell it which rules you're under and what your plan should be.

  2. A minute per computer

    Install it on each computer

    Run the installer and click Yes. After the first one, Crashcart finds your other computers and sends whoever uses each one an install link. If a vendor looks after a machine, like an X-ray PC, mark it hands-off and Crashcart will leave it alone.

  3. From then on

    Check your email now and then

    Crashcart looks over every computer every day and fixes whatever is safe to fix. If it needs your OK, you get an email with the options as buttons, and the question shows up on your computer too. You also get a short summary on Mondays and a full report at the start of each month.

What's included

Everything an IT person would handle.

Updates and restarts

Windows and app updates go on automatically. Restarts happen when you've said they can, or after you say yes.

Daily security checks

Each morning Crashcart checks antivirus, firewall, disk encryption, screen locks, who has admin rights, and old or weak accounts. It fixes the simple things right away. Anything that would change how people work waits for you.

A Get help button on every computer

Staff click Get help and type what's wrong, like "the printer says offline". Crashcart works on it right there on their computer, and can pull a deleted file back from the backup.

An IT manager that checks in with you

Crashcart keeps notes on how your office runs and asks you short questions when there's a real decision to make. You can pass any question to your office manager.

Your security paperwork

Your risk assessment, security policies and incident plan, written from how your computers are actually set up. Anything only you would know is flagged for you to fill in before you sign.

Lost and stolen laptops

Tell Crashcart a laptop is missing and it's cut off right away. You'll also know whether its disk was encrypted, which usually decides whether you have to report a breach.

Screen sharing, with permission

When you or our support team need to see someone's screen, they're asked first, and a banner with a Stop button stays up the whole time.

Your network and internet

Crashcart notices new devices on your office network and checks whether anything of yours can be reached from the internet.

24/7 threat detection

Every computer runs endpoint detection with a security team watching it day and night. If they spot an attacker, that computer is cut off from your network within minutes, and you get a plain explanation of what happened.

Crashcart Backup

Backups that ransomware can't delete.

A lot of small offices don't have a backup, or have one nobody has ever tried restoring. Crashcart backs up every computer at night, locks each copy so it can't be erased, and test-restores from it every week.

  1. Every night

    At closing time. Files people left open get backed up too.

  2. Encrypted, off site

    Each computer gets its own backup and its own key, so a stolen laptop can't open anyone else's.

  3. Locked for 30 days

    Nobody can delete a locked copy early, and that includes us.

  4. Tested every week

    Crashcart restores a sample of files and compares them to the originals.

If ransomware gets in

  • If most of a computer's files suddenly change, you get an urgent alert.
  • One click in that email cuts the computer off from everything but Crashcart.
  • Your copies from before the attack are still there, and that's what we restore from.

What's included

  • 1 TB of storage for your business, then $10 per TB a month
  • Database backups for SQL Server, MySQL and QuickBooks, test-restored monthly
  • 14 daily, 8 weekly and 12 monthly copies
  • A printed recovery kit, so you can restore even without Crashcart
  • Already have a backup that works? Crashcart keeps an eye on it instead of replacing it.

Compliance

Know which rules apply to you, and have the proof.

Tell Crashcart what kind of information you handle and it figures out which rules you're under. It then checks the matching safeguards every day and keeps a dated record of each check and fix, with the section of the rule it comes from.

  • An evidence log of every check and fix, with dates
  • An evidence pack for each rule, ready to hand an auditor or insurer
  • Your signed documents, with a reminder when each is due for review
  • HIPAAPatient health information
  • PCI DSSCard payments
  • FTC Safeguards RuleTax preparers, lenders and others with customer financial data
  • CMMC Level 1Federal contractors
  • CIS Controls IG1The baseline for every business
  • Cyber insuranceThe controls insurers ask about, with the evidence to back your answers

Crashcart handles the technical safeguards and writes the first draft of the paperwork. You read it over and sign.

You're in charge

It asks before it does anything big.

Choose how hands-on it is

Let it handle things, have it ask about anything big, or have it ask about everything. You can switch whenever you like.

Leave some computers alone

Mark a computer off limits and Crashcart only watches it. The computer itself refuses any changes.

Everything is logged

Every command, fix and answer is recorded with who did it and why. Anything new that Crashcart writes from scratch waits for your yes.

Security on our end

You sign in with a passkey instead of a password. Each business's data is kept separate, passwords you give us are stored encrypted, and our software updates are signed.

Pricing

One price per computer, per month.

$35per computer, per month

The minimum is $105 a month, which covers up to 3 computers. Desktops, laptops and servers count; printers, routers and phones don't.

Start free trial

Free for 14 days. No card to start, and no contract.

  • Everything on this page, for every computer
  • Crashcart Backup with 1 TB of storage
  • Get help for everyone in your office
  • Risk assessment, policies, incident plan and evidence packs
  • No contract. Cancel any time.

FAQ

Common questions

Do I need to know anything about IT?

No. Setup is a short conversation in plain English, and every email explains what's going on and what each answer will do. If you can install an app, you can set up Crashcart.

Who actually does the work?

Crashcart does. It's AI built to work like an IT technician: it reads each computer's checks, works out what's wrong and fixes it within the limits you set. A security team watches for attacks around the clock, and our support team is there when you need a person. Everything is logged.

Which computers does it work with?

Windows 10 and 11, Windows Server and Linux.

What if it gets something wrong?

Anything that could interrupt work, like a restart or a change to how people sign in, waits for your answer unless you've told it to go ahead. Fixes are small and logged, so they're easy to undo, and computers you mark hands-off are never changed.

We have rules to follow. Is that covered?

Yes. Crashcart works out which rules apply from what your business handles: HIPAA for patient records, PCI DSS if you take cards, the FTC Safeguards Rule for customer financial data, CMMC Level 1 for federal contract work, and the CIS Controls as a baseline for everyone. It checks the matching safeguards every day, keeps the evidence log and writes your risk assessment and policies. Medical and dental practices get a business associate agreement (BAA) with us.

Does it replace our antivirus?

It does more than antivirus. Every computer gets endpoint detection that a security team watches around the clock, and Crashcart keeps the antivirus built into Windows on and up to date, turning it back on if someone switches it off.

We already have a backup. Do we have to switch?

No. If yours works, Crashcart checks on it every day and tells you if it stops. If it keeps failing, or you don't have one, Crashcart Backup is included in the price.

Can I leave?

Yes, whenever you want. There's no contract. You can export everything, and your recovery kit lets you restore your backups without us. When you close your account, we remove Crashcart from your computers and delete your data within 30 days.

Free for 14 days

Try it in your office

Tell us a little about your office and we'll email you a setup link. Setup takes about ten minutes, and you won't need a card until the trial is over.

  • No card needed to start
  • We only use your details to contact you about Crashcart